Shipping and returns at Preloved Items
At Preloved Items, we want your shopping experience to be as smooth as possible. Find all the details here regarding how we get your new treasures to you and what to do if you have any questions about your order.
Quick delivery and clear costs
Your order is a priority to us! We aim to ship your order within 48 hours of purchase. For most orders, a flat freight cost of $10 will be applied. Thanks for shopping with Preloved Items!
Our policy on returns
As our items are preloved, we operate on a non-returnable basis. We encourage you to review descriptions and photos carefully before making your purchase. This helps us keep our prices low and our selection fresh.
What to do if an item arrives damaged
If an item arrives damaged or isn't quite what you expected, please don't hesitate to reach out. We understand things can happen! Simply email us at [[email]] with the details and we'll work with you to find a suitable compensation.
Shipping within Australia only
Currently, Preloved Items are sold and shipped exclusively within Australia. We appreciate your understanding as we focus on providing the best service to our local customers.
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